Build a smarter, safer, and connected community together with PublicStuff.
Create an account to:
Provide better service to their users
Turn user inquires into real organizational improvements
The app will bring city services to citizens' fingertips and continue the transformation of government into a nimble customer service organization.
No one knows your organization better than you. Brand your app and add information or updates that are relevant to your users. Many organizations also use our MiniApps feature to provide their users information on animal adoptions, city events, trash schedules and transit data among other things. You can also choose what types of service requests to include depending on the biggest issue areas your organization faces.
PublicStuff is a convenient choice for users, regardless of how they connect to the Internet. They can submit service requests directly via multiple platforms, Android, iPhone, Windows 8, and Blackberry devices as well as by text, or even by calling a toll-free number.
Reach out to your users directly with push notifications to keep them updated on the status of their service requests. Push notifications can also be used for emergency alerts.
Our “One Voice – Instant Translation” feature ensures PublicStuff is accessible to everyone. For example, if a user submits request in Spanish, your staff can opt to receive it in English and then send a reply that’s automatically translated back into Spanish
PublicStuff has met the challenges tasked to us by our Mayor and residents and at a cost effective price. Our residents now have a tool that allows them to quickly communicate to staff issues of concern and in turn allows staff to quickly and transparently solve those problems.
With PublicStuff, incoming requests are automatically assigned to the right member of your staff, boosting efficiency and keeping the process moving. You can delegate individual tasks to specific people and assign workflow steps. Best of all, your users are connected to the request the entire time.
Our tools let you visualize service requests thanks to features like ESRI integration with GIS mapping. At a glance you can tell which areas in your city, organization or institution suffer the most from specific types of issues.
PublicStuff works with popular customer management solutions to make sure that whatever enterprise solution you use, we’re compatible.
We provide custom reporting tools that allow you to make decisions based on the most accurate, relevant data available. For example, these tools can be used to report user engagement levels or staff response times.
We wanted to make City Hall more accessible and to bring public services to the community instead of the other way around. With over half of our residents carrying mobile phones, creating a mobile app just seemed like the obvious choice.