Philly311 is the City of Philadelphia’s non-emergency customer service gateway for city government services. Core services include:
-Directory Assistance
Provides you with access to a City Department of your choice.
-Information Services
Provides you with answers to simple questions related to city government such as “What day is my trash day?”
-Service Requests
Have requests for services offered by the City directly submitted to a Department by a live Agent, such as Abandoned vehicles, Pothole repair, Street light repair, Missed trash/recycling
-Updates on Special Events
Get updates on the location, times, and other information of local holiday events, celebrations, and other special events in the city.
Citizen Engaged Community
On Sept. 27, The Public Technology Institute (PTI) named Philadelphia one of the 2012-2014 Citizen Engaged Communities. PTI created the annual designation program to recognize excellence in multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management (CRM) systems, 311 services, web portal technology, telephone systems and mobile communications infrastructure. Philly 311 received the designation for its proficient and high performing multi-channel contact center because it uses citizen feedback tools to improve services, utilizes Service Level Agreements with departments, has a current, centralized knowledge base, allows online service requests and tracks performance metrics.
Our Mission
Serving the citizens of Philadelphia by providing courteous, fast, and accurate customer service that result in transparent access to government information and services.
Connect with Us
-Call us by dialing 3-1-1 or (215) 686-8686, Mon-Fri, 8am – 8pm
-Visit us in City Hall, room 167, Mon-Fri, 9am – 5pm
-View our website at www.phila.gov/311
-Email us at philly311@phila.gov
-Facebook: facebook.com/Philly311
-Twitter: twitter.com/philly311
-YouTube: youtube.com/philly311center
-LinkedIn: linkedin.com/in/philly311
Accessibility
As part of the City of Philadelphia’s commitment to serve all who reside, work, play and do business here we are able to provide services to those who require language translation assistance for approximately 150 languages.
* By using this mobile application you agree to the Privacy Policy and Terms of Use on www.phila.gov (use 'Visit City Website' button above to view)
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